Introduction
Comprehensive Guide to Getting a Job at Protea Hotels by Marriott Lusaka Tower
Introduction
Protea Hotels by Marriott is a well-known hospitality brand across Africa, renowned for its excellent service, luxurious accommodations, and commitment to creating memorable experiences for its guests. Protea Hotels by Marriott Lusaka Tower, located in Zambia’s capital, is a prestigious establishment offering numerous career opportunities. This comprehensive guide will help you navigate the process of securing a job at this esteemed hotel, from understanding the company’s culture to preparing a standout application and acing the interview.
Understanding Protea Hotels by Marriott Lusaka Tower
Before applying, it’s crucial to familiarize yourself with the hotel and the larger Marriott International brand. Protea Hotels, now part of Marriott International, is one of the largest hotel brands in Africa, known for its high standards in service and hospitality.
Company Culture and Values
Protea Hotels by Marriott emphasizes the following core values:
- Putting People First: Marriott believes in taking care of its associates, who in turn take care of the guests.
- Pursuing Excellence: Commitment to excellence and delivering high-quality service.
- Embracing Change: Encouraging innovation and flexibility.
- Acting with Integrity: Upholding ethical practices and standards.
- Serving Our World: Commitment to giving back to the community and sustainable practices.
Aligning your application with these values can significantly improve your chances of being noticed by recruiters.
Steps to Getting a Job at Protea Hotels by Marriott Lusaka Tower
- Research and Understand the Company
- Website and Social Media: Start with the Marriott International and Protea Hotels websites. Follow their social media pages to stay updated on news, events, and job postings.
- Industry Knowledge: Read about the latest trends in the hospitality industry, especially in the African market. Understanding the challenges and opportunities can give you an edge during interviews.
- Identify Suitable Job Openings
- Marriott Careers Page: Regularly check the Marriott Careers page for job openings at Protea Hotels by Marriott Lusaka Tower. This is the most direct source for the latest vacancies.
- Job Portals: Use job portals like LinkedIn, Indeed, and local Zambian job sites to find listings.
- Networking: Engage with current or former employees of Protea Hotels by Marriott on LinkedIn. Networking can provide insights and job leads.
- Tailor Your Application
- Resume: Customize your resume to highlight relevant experience and skills. Use keywords from the job description to pass through Applicant Tracking Systems (ATS).
- Cover Letter: Write a compelling cover letter that emphasizes your understanding of the company’s values and how your background aligns with the job requirements.
- Professional Format: Ensure your application documents are professionally formatted and error-free.
- Prepare for the Interview
- Understand the Role: Analyze the job description thoroughly. Be ready to discuss how your skills and experiences make you a perfect fit.
- Company Knowledge: Be prepared to discuss what you know about Protea Hotels by Marriott and their operations in Lusaka.
- Common Interview Questions: Practice answers to common interview questions, including situational and behavioral questions.
- Hospitality Skills: For roles in hospitality, demonstrate your customer service skills and ability to handle high-pressure situations.
- Leverage Your Network
- Referrals: A referral from a current employee can significantly boost your chances. Attend industry events, join hospitality associations, and engage in online forums to expand your network.
- LinkedIn: Use LinkedIn to connect with Protea Hotels by Marriott employees and recruiters. Engage with their posts and share industry-related content to increase your visibility.
- Follow Up
- Post-Interview Follow-Up: After an interview, send a thank-you email to express appreciation for the opportunity and to reiterate your interest in the position.
- Application Status: If you haven’t heard back within the specified time frame, follow up politely to inquire about the status of your application.
Skills and Qualifications
Depending on the role, Protea Hotels by Marriott Lusaka Tower looks for a range of skills and qualifications:
Front Office and Guest Services
- Hospitality Management: Degrees or diplomas in Hospitality Management or related fields.
- Customer Service: Strong customer service skills and the ability to handle guest inquiries and complaints effectively.
- Communication: Excellent verbal and written communication skills.
- Multilingual: Proficiency in multiple languages is an advantage.
Food and Beverage
- Culinary Arts: Degrees or certifications in Culinary Arts for kitchen roles.
- Beverage Knowledge: For bar and beverage roles, a strong understanding of wines, cocktails, and beverages.
- Service Skills: Experience in high-end dining or hospitality settings.
Housekeeping and Maintenance
- Attention to Detail: Strong attention to detail and commitment to cleanliness.
- Technical Skills: For maintenance roles, proficiency in electrical, plumbing, and HVAC systems.
- Efficiency: Ability to work quickly and efficiently while maintaining high standards.
Administrative and Management Roles
- Business Administration: Degrees in Business Administration, Management, or related fields.
- Leadership Skills: Demonstrated leadership and team management skills.
- Strategic Thinking: Ability to develop and implement strategic plans.
Enhancing Your Employability
- Continuous Learning
- Certifications: Obtain relevant certifications in your field. For example, Certified Hospitality Supervisor (CHS) or Certified Hospitality Department Trainer (CHDT).
- Training Programs: Participate in hospitality training programs to stay updated with the latest industry practices.
- Soft Skills Development
- Communication: Enhance your verbal and written communication skills.
- Problem-Solving: Develop strong problem-solving abilities to handle guest issues and operational challenges.
- Adaptability: Show your ability to adapt to new environments and technologies.
- Professional Networking
- Industry Events: Attend industry conferences, workshops, and seminars.
- Professional Associations: Join relevant professional bodies like the Zambia Institute of Hospitality and Tourism.
- Online Presence
- LinkedIn Profile: Maintain an updated and professional LinkedIn profile. Include a professional photo, a compelling summary, and detailed descriptions of your experiences.
- Professional Portfolio: If applicable, create an online portfolio showcasing your work.
Conclusion
Securing a job at Protea Hotels by Marriott Lusaka Tower requires a strategic approach, from understanding the company and its values to tailoring your application and preparing for interviews. By leveraging your skills, continuously learning, and expanding your professional network, you can significantly enhance your chances of landing a role at this esteemed hotel. With persistence and preparation, you can embark on a rewarding career in the hospitality industry at Protea Hotels by Marriott Lusaka Tower, contributing to its reputation for excellence in service and guest satisfaction.