Technical Support Engineer

About Us:
At ManPower Solutions, we connect skilled professionals with organizations in technology and engineering. We are currently seeking a Technical Support Engineer to join a leading IT company focused on delivering exceptional technical solutions.

Job Overview:
As a Technical Support Engineer, you will provide expert technical assistance and support to customers, resolving issues and ensuring a high level of customer satisfaction. Your expertise will be essential in troubleshooting and maintaining technical systems.

Key Responsibilities:

• Respond to technical inquiries and provide solutions to customer issues via phone, email, or chat.
• Diagnose and troubleshoot hardware and software problems.
• Collaborate with engineering teams to resolve complex technical issues.
• Document technical issues and solutions in the support database.
• Conduct training sessions for customers on product features and usage.
• Stay updated on product updates and industry trends to provide effective support.
• Assist in the development of support documentation and user manuals.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support or IT troubleshooting roles.
• Strong understanding of hardware and software systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and training.
• A collaborative work environment focused on innovation and technology.
• Access to the latest tools and technologies for effective support.