IT Support Specialist

IT Support Specialist

Location: Lusaka, Zambia
Company: Emerald Edge
Application Deadline: August 20th, 2024
Application Email: emeraldsedge@gmail.com

Job Description

Emerald Edge is seeking a competent and customer-oriented IT Support Specialist to provide technical assistance to our staff. The successful candidate will troubleshoot hardware and software issues, ensuring efficient and effective IT operations.

Key Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Diagnose and troubleshoot hardware and software issues.
• Install, configure, and maintain computer systems and applications.
• Assist with network and system maintenance.
• Document and track support requests and resolutions.
• Train users on hardware and software functionalities.

Requirements

• Diploma or degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Familiarity with Windows and Mac operating systems.
• Basic networking knowledge.

Education

• Diploma or degree in Computer Science, Information Technology, or a related field.

Skills

• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Familiarity with Windows and Mac operating systems.
• Basic networking knowledge.

Experience

• Minimum of 1 year of experience in IT support or a related role.