Customer Service Supervisor

Company Overview:

Keda Zambia Ceramic is a leading manufacturer in the ceramics industry, committed to innovation, quality, and excellence. With a focus on sustainable practices and employee welfare, we strive to create a workplace that fosters growth and success for all team members.

Job responsibilities:

Manage daily sales booking orders and ensure timely completion of customer order billing.

Oversee the production of customer orders, from quotation to delivery and damage compensation.

Follow up on overdue customer payments to ensure timely collection.

Coordinate with the Chinese manager to handle office customer orders and support local team operations.

Conduct training for new team members and supervise the accuracy of sales orders and warehouse documents.

Lead the local customer service team, conducting regular meetings to review team performance and customer feedback.

Manage the transition from POS to CRM system, including training and ensuring smooth system integration.

Job Requirements:

Minimum 3 years of experience as a Customer Service Supervisor in a wholesale channel company.

Strong understanding of customer service principles and experience with CRM systems preferred.

Bachelor’s degree in business administration or related field.