Customer Service Representative

Company: ZamTech Solutions
Location: Lusaka, Zambia
Application Deadline: 12th July 2024

Job Description:

ZamTech Solutions is seeking a dedicated and customer-focused Customer Service Representative to join our team in Lusaka. The successful candidate will be responsible for handling customer inquiries and providing exceptional service.

Responsibilities:

• Respond to customer inquiries via phone, email, and in person.
• Resolve customer complaints and issues in a timely manner.
• Provide product and service information to customers.
• Process orders and returns accurately.
• Maintain customer records and update account information.
• Collaborate with other departments to ensure customer satisfaction.
• Prepare reports on customer service activities.

Qualifications:

• Diploma in Business Administration, Communications, or related field.
• Minimum of 2 years of experience in customer service.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Proficiency in customer service software and tools.

To Apply:
Send your resume and cover letter to careers@zamtechsolutions.com. Please include “Customer Service Representative Application” in the subject line.

Reminder:
Applications must be submitted by the deadline. Late applications will not be considered.