Customer Service Representative

Job Vacancy: Customer Service Representative

Company: Pivotal Solutions

Location: Lusaka, Zambia

Job Description:

Pivotal Solutions is looking for a dedicated and customer-focused Customer Service Representative to join our team in Lusaka. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues promptly.
• Provide product and service information to customers.
• Maintain customer records and update account information.
• Follow up with customers to ensure satisfaction.
• Collaborate with other departments to resolve complex issues.
• Prepare and present customer feedback reports.

Requirements:

• Proven experience as a Customer Service Representative or in a similar role.
• Strong understanding of customer service principles and practices.
• Proficiency in customer service software and tools.

Education:

• Diploma or Bachelor’s degree in Business Administration, Communications, or a related field.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Attention to detail and organizational skills.
• Ability to work under pressure and meet deadlines.

Experience:

• At least 1-3 years of experience in customer service.