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LOLC Finance Zambia Limited
Vacancy title:
Customer service manager
[ Type: FULL TIME , Industry: Finance , Category: Management ]
Jobs at:
LOLC Finance Zambia Limited
Deadline of this Job:
Wednesday, April 24 2024
Duty Station:
Within Zambia , Lusaka, South – Central Africa
JOB DETAILS:
Job Responsibilities
• Improve customer service experience, create engaged customers
- Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement -
Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to prioritiesQualifications
• Bachelor’s degree in Business Administration, Mass Communication, or any business-related field.
• Minimum 3 years’ work experience in a customer service environment or other related field -
Reporting, planning, and organizing skills with excellent time management skills.
• Interpersonal, negotiation, and problem-solving skills
• Excellent Verbal and written communication skills
• Analytical thinking with an attention to detail and accuracy
• Good judgement and conflict management
• Ability to handle stressful situations appropriately and strong decision-making skills
Interested candidates should send their CVs
To apply for this job email your details to hr@lolczambia.com