Customer Service Assistant

Job Description:
Copperbelt Synergy is seeking a Customer Service Assistant to support the customer service team in delivering high-quality service. The Customer Service Assistant will assist with inquiries, manage records, and ensure customer satisfaction.

Key Responsibilities:

• Assist customers with inquiries via phone, email, or in-person.
• Process orders, refunds, and exchanges in a timely manner.
• Maintain accurate records of customer interactions.
• Support the customer service team in various administrative tasks.
• Collaborate with other departments to resolve customer issues.

Requirements:

• High school diploma or equivalent; a degree in a related field is an advantage.
• Previous experience in customer service or administrative support.
• Strong communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Proficiency in MS Office and customer service software.