Customer Relations Officer

Job Description:
Copperbelt Synergy is hiring a Customer Relations Officer to develop and maintain strong relationships with clients. The Customer Relations Officer will ensure that customers have a positive experience and that their needs are met.

Key Responsibilities:

• Build and maintain relationships with existing clients.
• Understand client needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally.
• Gather feedback from customers to improve services.
• Collaborate with sales and marketing teams to enhance client engagement.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in customer relations or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.