Customer Care Executive

Job Description:
Copperbelt Synergy is looking for a Customer Care Executive to provide exceptional service and support to clients. The Customer Care Executive will handle inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues promptly and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to enhance customer experience.
• Stay updated on product knowledge and service offerings.

Requirements:

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.