Account Manager

Job Vacancy: Account Manager

Company: Pivotal Solutions

Location: Lusaka, Zambia

Job Description:

Pivotal Solutions is seeking a proactive and experienced Account Manager to join our team in Lusaka. The Account Manager will be responsible for managing client relationships, ensuring client satisfaction, and driving account growth.

Key Responsibilities:

• Develop and maintain strong relationships with clients.
• Serve as the main point of contact for assigned accounts.
• Understand client needs and provide tailored solutions.
• Manage client onboarding and ongoing support.
• Identify opportunities for account growth and upselling.
• Collaborate with internal teams to ensure timely and successful delivery of solutions.
• Prepare and present account performance reports.

Requirements:

• Proven experience as an Account Manager or in a similar client-facing role.
• Strong understanding of account management principles and practices.
• Proficiency in CRM software and account management tools.

Education:

• Bachelor’s degree in Business Administration, Marketing, or a related field.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Attention to detail and organizational skills.
• Ability to work under pressure and meet deadlines.

Experience:

• At least 3-5 years of experience in account management.