ICT Coordinator

SOS Children’s Villages is a child focused organization and an affiliate of the SOS Children Villages International. It is non-governmental, non-political, non-denominational, and non-racial. Its overall mission is to build families for children in need, help them shape their own futures and share in the development of their communities. To realise the mission of the organisation, SOS Children’s Villages is recruiting for the under listed position.

SOS Children’s Villages holds strict child safeguarding principles and a zero-tolerance policy for conducts of sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered.  Recruitment decisions will give due emphasis to assessing candidates’ value congruence and thorough background checks and police clearance reference check processes

ICT Coordinator (1) – Lusaka

Qualifications & Experience

• BSc degree in Computer Sciences/ Information Technology/Information Systems or equivalent
• Certified in networks (CCNA or equivalent)
• Certified in Microsoft (MCSE/MCSA or equivalent). Microsoft Enterprise Mobility Suit (EMS) is a plus.
• Project Management certification (Prince2, PMP or equivalent) is a plus

Reporting Lines

The job holder will report to the Human Resources and Administration Manager

Role objective

The ICT Coordinator is responsible of the effective operation of the information and communication technology infrastructure and services across SOS Children’s Villages Zambia.

In cooperation with the Regional ICT Director/Advisor, the ICT Coordinator implements SOS Children’s Villages International, global and regional ICT goals, policies and standards in the Member Association (MA). S/he designs and maintains the connectivity, infrastructure and ICT services architecture that support and facilitate the business needs in the national office and the SOS programme locations. S/He ensures reliable ICT services in terms of availability, security and business continuity.

As member of the National Management Team, the ICT Coordinator contributes to the development of SOS Children’s Villages Zambia strategies and operations. S/He works closely with the management and the various national functions in providing technical and strategic advice on how to achieve operational efficiency better support the programme implementation and bringing innovations to the work of SOS Children’s Villages Zambia.

Key Competencies

Technical Competencies

• Advanced knowledge in Microsoft windows server and client operating systems
• Advanced knowledge in software defined (SD) networking such as Cisco Meraki and Ubiquity devices.
• Advanced knowledge in Azure identity management and Microsoft Active Directory
• Hands on experience on Microsoft Office 365 services
• Proven experience to design and mange IT projects
• Knowledge in conducting digital literacy and assessing its resul
• Knowledge in ICT4D design and implementation

Management Competencies:

• Proven experience to create strategic ICT plan and monitoring ICT budget expenditures
• Solid experience in ICT hardware and software acquisition and management
• Advanced knowledge in project management
• Professional communications skills
• Experience in business requirement analysis and change management activities
• Experience in doing internal ICT audits
• Ability to develop various ICT policies

Work Experience:

• Relevant three to five years ICT experience

Preferred Additional Criteria

• Industry standard IT Certifications ITILv3

Key Responsibilities

Implementation of Minimum ICT Standards, IT Security & Business Continuity Policies

Design, implement and manage the National Office and programme locations’ ICT infrastructure including, LANs, WANs, Wi-Fi Networks and computers/laptops across the MA.
Ensure the strict implementation and roll-out of the approved global/regional ICT minimum standards for hardware and software across the National Office and programme locations.
Plan, design and execute the internet bandwidth requirements in accordance to the global and regional guidelines, number of users and business applications running.
Implement the global and regional IT Security guidelines to ensure the systems, cloud services and users data are protected from threats.
Implement the global and regional disaster recovery and business continuity measures to ensure smooth operations of SOS and reduce downtime.
Execute technical measures of content filtering, to ensure the proper use of the business internet connection and the protection of the MA’s operations from internet and cyber threats.
Ensure all systems, software and hardware operated in SOS Children’s Villages Zambia are officially licensed and has the latest security patches, updates and firmware.
Provide onsite and remote support for the user’s daily technical issues and provide timely and effective solutions.
Maintain an up-to date ICT documentation of all ICT services in place, infrastructure, hardware, network, licenses, access credentials and any ICT related service or contracts.
Conduct quarterly stock taking and inventory of the ICT assets across the MA

ICT Management

Develop and maintain up to date (3 years) national ICT plan for the entire MA.
Evaluates the National Office and programme locations’ technology use and needs and recommend improvements, such as hardware and software upgrades
Execute and respond to the regular operational and reporting tasks in time and quality as requested by the Regional ICT Director/Advisor.
Conduct regular visits to audit the ICT systems in the various programme locations and report to National Director.
Develop usage policy guidelines for the users to ensure the adherence of the organisation code of conduct and IT security policies.
In close cooperation with the HR department, the NITC technically administer the MA email accounts, in strict adherence of the organisation’s code of conduct and users’ privacy.
Submit, execute and track the ICT budget for the national office and the programme locations in accordance to the national guidelines and procedures
Co-lead/endorse the ICT equipment and services procurement and ensure the global and regional minimum ICT standards are followed for the procured equipment and services.
Review ICT services contracts, recommend adjustments, changes and endorse them to the management for approval

Cross Functional and Management Support

Serve as active member of the National Management Team, with responsibility to promote the functions goals, consult the management on technology related issues and safeguard the implementation of the global, regional and national ICT goals.
Support the management and the functions in the development of business requirements for business applications customisation/acquisition (strictly under the approval of the Regional ICT Director and in accordance to the Global Application Lifecycle Management policy).
Lead the product selection and vendor assessment for non-global/regional ICT software.
Support the programme team with innovative ideas of integrating technology components (ICT for Development) in the existing/new programmes to better service the beneficiaries.
Support the ICT capacity building and training activities for the co-workers, in close cooperation with the HR department, by analysing areas of training needs and recommend training agencies.
Organise High-Level strategic and management trainings in the areas of ICT which support the implementation of the global and regional ICT policies.
Participate in regional knowledge sharing processes, regional ICT activities and serve as active member of the region’s ICT network.
Perform additional responsibilities and duties as requested by the National Director within the frame of the technical and managerial areas of expertise.

You can email your application letter and CV only to [email protected]. Please DO NOT email academic and professional certificates as they will only be required during the interviews to the applicants who will be responded to.