Customer Service Representative

Company: ZamTech Solutions
Location: Lusaka, Zambia
Application Deadline: 12th July 2024

Job Description:

ZamTech Solutions is seeking a friendly and professional Customer Service Representative to join our team in Lusaka. The ideal candidate will have excellent communication skills and a passion for helping customers.

Responsibilities:

• Handle customer inquiries and complaints in a courteous manner.
• Provide information about products and services.
• Process orders, returns, and exchanges.
• Maintain accurate records of customer interactions.
• Follow up with customers to ensure satisfaction.
• Collaborate with other departments to resolve customer issues.
• Provide feedback to management on customer concerns and trends.

Qualifications:

• Diploma or equivalent.
• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office and customer service software.

To Apply:
Send your resume and cover letter to [email protected]. Please include “Customer Service Representative Application” in the subject line.

Reminder:
Applications must be submitted by the deadline. Late applications will not be considered.