Shelter Manager

Shelter Manager –x 1

Brief Project Background – Comprehensive Bilateral Anti- Trafficking program

The Government of the Republic of Zambia and the United States have concluded a Bilateral Partnership to combat Trafficking in Persons. This multi-year commitment will strengthen the efforts of both the Zambian government and civil society organizations to effectively respond to Trafficking in Persons in particular implementing interventions on prevention, protection, prosecution and partnership. The programme aims to: Prevent human trafficking by addressing root causes and vulnerabilities, protect victims by ensuring access to high-quality, trauma-informed care, prosecute traffickers and hold them accountable through effective investigations and convictions while strengthening the justice system’s capacity to address human trafficking and establish and strengthen Partnerships, co-operations and co-ordinations that flourish across sectors and actors involved in anti-human trafficking.

Reporting to: Project Coordinator

Roles and Responsibility

• Supervise the shelter staff to deliver consistent and high-quality shelter services.
• Provide services that are high quality, consistent, and in accordance with the YWCA Shelter House mission, vision, and values.
• Manage client records, files, and reports to ensure accuracy, confidentiality, and security of files.
• Oversee and maintain the daily operations of the shelter.
• Work with a team of House Managers to ensure all emergency and housing programs are working together to achieve high-level outcomes.
• Ensure a trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence and care toward self, others with whom we work, and those for whom we provide care.
• Write monthly statistical reports and submit to the Programmes Manager
• Facilitate discharge of shelter clients in liaison with the Programmes Manager, Police, Social Welfare, Immigration and other interested stakeholders.
• Follow up on the cases with the referring institution/ NGO
• Accompany clients to courts, Hospitals, Police stations and any other places as may be dictated by the cases

Desired Qualifications:

• Degree in development studies or other social sciences, a degree in Gender Studies will be desirable
• Diploma in psychosocial counselling is a must , a degree will be an added advantage
• Practical experience in Gender, human rights and development contexts
• At least three (3) years of experience working in a related field
• Experience in working with CSOs/NGOs
• Fluency in written and spoken English
• Experience working for an international non-government organization is an advantage
• Ability to work collaboratively as part of a team
• A strong candidate able to meet planned objectives and targets
• High level of integrity and confidentiality

YWCA has a zero-tolerance approach to conduct such as fraud, sexual exploitation, abuse, sexual harassment, abuse of authority, and discrimination. All Officer will be expected to adhere to YWCA’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties.

SUBMISSIONS AND CLOSING DATE

Please submit your application letter, academic qualifications and curriculum vitae, to ywcacouncil549@gmail.com

Suitably qualified candidates are invited to apply; however only short-listed candidates will be contacted.

Female candidates are highly encouraged to apply.

The closing date for application is 9th July 2024.