Systems Installation and Maintenance Manager

Job Title:  Systems Installation and Maintenance Manager

Department: Operations

Reporting line:  Head of Operations

Location: Rwanda

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Position Overview

The Installation and Maintenance Manager- Rwanda will oversee all systems installations and maintenance operations of small business solutions and solar water heater systems will involve managing a team of installation and maintenance technicians, coordinating projects, ensuring compliance with safety standards, and optimizing operational efficiency. The Manager will report directly to the Director of Operations & IT and will play a key role in delivering high-quality solutions to customers while driving business growth.

Key Responsibilities

Team Management:

• Develop and implement strategic plans for the installation and maintenance of systems to meet customer needs and business objectives.
• Lead, motivate, and mentor a team of installation and maintenance coordinators and technicians.
• Assign tasks, set goals, provide guidance, training, and support to ensure high-quality workmanship and achieve optimal performance while adhering to safety standards.
• Conduct regular performance reviews and provide ongoing training and development opportunities.
• Motivating the team constantly innovate and come up with internal solutions to improve the daily performances.

Installation and Maintenance Operations

• Manage all aspects of installation projects, including planning, scheduling, resource allocation, and budget management, to ensure timely and successful project completion.
• Coordinate scheduling of installations, maintenance visits, and service calls to meet customer needs and deadlines.
• Utilize their technical expertise in solar heater systems to oversee installation activities, troubleshoot technical issues, and ensure compliance with industry standards and regulations.
• Coordinate with procurement and inventory management teams to ensure availability of materials and equipment needed for installation and maintenance projects.
• Making sure that all our maintenance and installation activities are captured in power hub as the internal guidelines.

Quality Assurance

• Implement quality control measures to ensure that installations and maintenance activities meet or exceed customer expectations.
• Conduct site inspections and audits to assess workmanship and adherence to quality standards.
• Implement corrective actions as necessary to address any deficiencies or areas for improvement.
• Assure the implementation of internal policies and procedures on quality improvement. Compliance and Safety:
• Ensure compliance with all relevant health, security, safety, and environmental regulations.
• Conduct regular safety training sessions and promote a culture of safety within the team.
• Investigate accidents or incidents and implement preventive measures to minimize future risks.
• Compliance in usage of internal tools

Customer Relations

• Act as the primary point of contact for customer inquiries, escalations, and complaints related to installations and maintenance.
• Foster positive relationships with customers and address their concerns promptly and effectively.
• Work closely with sales and customer service teams to identify opportunities for upselling or cross-selling additional services.
• Build and maintain strong relationships with customers, contractors, suppliers, and other stakeholders to ensure customer satisfaction and promote business.

Reporting and Analysis:

• Generate regular reports on installation and maintenance activities, including performance metrics, project status, and customer feedback.
• Analyze data to identify trends, opportunities for improvement, and areas of operational efficiency using Internal Tools
• Regular reporting on SBS sites and project progress.
• Use accurate data from our internal tools (such as power hub…).

Qualifications:

• Bachelor’s degree in engineering, Business Administration, or related field preferred.
• Proven experience in project management, preferably in the renewable energy.
• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent technical knowledge of small business solutions and solar water heater systems.
• Familiarity with relevant regulations and standards related to installation and maintenance.
• Exceptional communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and work well under pressure.

ENGIE Energy Access is an equal opportunity employer, promoting diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity.