Manager

Time Type: Full Time

Main Purpose of The Role:

Responsible for the supervision of the daily operations of all ocean department operations in Zambia. Management of vendors such as shippers, sub-agents, transporters and other vendors involved in ocean operations. Handling quotations, invoicing and revenue collections for the ocean department.

Ensure Ocean department KPIs are met, reviewed and improved.

Maintain and develop relationship with customers and help in enhancing business growth. Extending support to local sales to ensure business growth.

Minimum Requirements:

Minimum of 10 years’ experience in Forwarding and clearing (Ocean specifically)

Managerial/supervisory experience of 5 years

Great knowledge of the shipping industry

Qualifications:

Matric Certificate

Logistics degree/diploma (advantageous)

Computer packages

Office 365 (Teams, OneNote, Forms), MS Word, Excel L2, PowerPoint, Outlook Basics, CargoWise1

Duties and Responsibilities:

• Overall responsible for all the activities of the ocean department
• Responsible for performance and discipline of the staff in the department.
• Planning and coordinating international ocean shipments ensuring that all is executed timely and as per company procedures and operational KPIs.
• Management of ocean department vendors such as shipping lines, sub-agents, transporters, and other vendors ensuring efficiency and cost effectiveness. Ensure the set KPIs to each vendor are met and measured for efficiency.
• Provide customer service to ocean customers ensuring the customer is updated, reports are sent out as per the agreed KPIs and constant communication with the customers is maintained.
• Ensuring CW1 reports are up to date for all departments.
• Generate competitive quotations ensuring correctness and profitability and that the quotes are sent out to the customers within the required time frame.
• Invoicing: ensure to send out accurate invoices within the stipulated timelines ensuring the customers acknowledge receipt of the invoices. Resolve any disputes that may arise out of the invoices.
• Ensure to support finance team in payments from the ocean customers on time and follow up for unpaid invoices. Update the finance department on any collections and uncollected revenues.
• Maintain and develop good business relationship with customers and help in enhancing business growth within the current customer base and generate other business leads for ocean movements.
• Business development; support local sales with customer retention, deep selling, improved procurement, and customer visits.
• Ensure data quality in CW1 for the ocean shipments is accurate.
• Overall responsible for Operational and Financial KPIs for the ocean department.
• Reconciliation of financial reports for the branch.
• Ensure you adhere to the established work safety rules at all times.
• Ensure to follow all the established SOPs.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.