Information Management Assistant Jobs at American Embassy, Lusaka

• •  The incumbent provides support to the Information Resource Management section and its customers at post.  Assisting with project management, providing oversight and work guidance in addition to ensuring proper customer service standards are taking place are among the top responsibilities of this position. Directly supervised by the IMO.

Major Duties and Responsibilities: 

• • The incumbent provides support to the Information Resource Management section and its customers at post. Assisting with project management, providing oversight and work guidance to twelve Locally Employed Staff (LE Staff) in addition to ensuring proper customer service standards are taking place. As an example, some of the oversight and work guidance activities include but are not limited to; observing the opening and closing of mail, ensuring proper mail screening activities are taking place. Work guidance for this example would include identifying suspect mail for further scrutiny, removing damaged and leaking parcels to prevent contaminants from entering the main building, and ensuring the guidance is followed by LE Staff even when the IMO and IMS are otherwise occupied and unable to observe.

Qualifications and Evaluations

Requirements:

EXPERIENCE:  Three years of administrative or clerical experience performing organizational tasks within an office environment.

JOB KNOWLEDGE: Must be familiar with the Windows 10 operating system and the Microsoft Office suite of applications. Additionally, the incumbent must become familiar with the offices that subscribe to computer services.

Education Requirements:

Completion of Secondary School or Local Mandatory Schooling and received high school diploma

Evaluations:

LANGUAGE:  English level IV (fluent) reading/writing/speaking is required.

SKILLS AND ABILITIES: Ability to quickly learn routine customer service requests and be able to assist in resolving issues. Working with others, the incumdent must be able to help move some heavy equipment such as (Computers, Printers, and other networking equipment). Must be able to obtain TS clearance and Crypto for Use certification. Basic typing skills is required

Qualifications:

All applicants under consideration will be required to pass medical and security certifications

How to Apply

How to Apply:

All candidates must be able to obtain and hold a Top Secret clearance.

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission Lusaka internet site.

Required Documents:

To qualify based on education, you MUST submit the requested degree (or higher) and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:
• Degree with transcript

Eligible Family Member Applicants:
• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Documents for Auto-Request:

• • Copy of Orders (applicants assigned to US Mission)

• • DD-214 (Member Copy 4)

• • Other Document

• • Other Document 2

• • SF-50 (applicants assigned to US Mission)

• • Veteran’s Affairs Letter

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Lusaka, Zambia.