Customer Service Representative

About Us:
ZamLion is dedicated to providing exceptional customer service and innovative solutions to meet the needs of our clients. We believe that great customer experiences are the foundation of our success, and we strive to create lasting relationships with our customers.

Position Overview:
We are looking for a friendly and enthusiastic Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our clients, responsible for delivering high-quality service and support. This role requires strong communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities:

• Customer Interaction: Handle incoming customer inquiries via phone, email, and in-person, providing accurate information about our products and services.
• Issue Resolution: Effectively address and resolve customer complaints and issues in a timely manner, ensuring customer satisfaction.
• Record Keeping: Maintain detailed records of customer interactions, feedback, and transactions using our CRM system.
• Product Knowledge: Stay informed about our products, services, and promotions to provide accurate and helpful information to customers.
• Collaboration: Work closely with other departments to address customer needs and improve service delivery.
• Feedback Loop: Collect customer feedback and report insights to management to help improve service quality and customer experience.
• Training and Development: Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.
• Minimum of 2 years of experience in a customer service role, preferably in a corporate setting.
• Strong verbal and written communication skills, with a friendly and professional demeanor.
• Ability to handle difficult situations and resolve conflicts with empathy and professionalism.
• Proficiency in using customer service software and MS Office applications.
• Strong organizational and time-management skills.

Why Join Us?
At ZamLion, we are committed to creating a positive work environment where our employees can thrive. We offer competitive salaries, benefits, and opportunities for career growth. If you are passionate about customer service and enjoy helping others, we invite you to apply!