IT Support Specialist

Job Description:

OneZambia is seeking an IT Support Specialist to provide technical support and resolve IT-related issues. The IT Support Specialist will assist users with hardware, software, and network problems, ensuring minimal disruption to operations.

Key Responsibilities:

• Provide technical support for hardware, software, and network issues
• Troubleshoot and resolve IT problems in a timely manner
• Install, configure, and maintain IT equipment and software
• Document and track support requests and solutions
• Assist with IT training and user support

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Proven experience as an IT Support Specialist or similar role
• Strong troubleshooting and technical support skills
• Excellent communication and customer service abilities
• Proficiency in IT support tools and MS Office