Customer Service Representative

4. Customer Service Representative

Job Description: Emerald Edge is seeking a dedicated Customer Service Representative to provide outstanding service to our clients. The Customer Service Representative will handle customer inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in-person.
• Provide information about products and services, and assist with order processing.
• Address and resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address and resolve customer concerns.

Requirements:

• Excellent communication and problem-solving skills.
• Strong interpersonal and customer service abilities.
• Ability to handle multiple tasks and work under pressure.

Education:

• High School Diploma or equivalent; further education in customer service or communications is a plus.

Skills:

• Proficiency in customer service software and Microsoft Office.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team environment.

Experience:

• Minimum of 1 year of experience in customer service or a related role.

Location: Lusaka, Zambia

Application Deadline: August 20th, 2024

Application Email: emeraldsedge@gmail.com